ESL, ELTOC, ESL in Ottawa, ESL tutor, English language, Free English Class, Tutoring, English lessons

Purpose: to identify learner experience, perception and satisfaction.

How results will be used: measure impact of program on clients and to identify strengths to build upon. Analysis will be useful for reporting to funder and for internal continuous improvement and efficiency.

1. I meet with my tutor: *

In-person
Online
Both Online and In-person

2a. How comfortable are you doing these things today compared to before working with your tutor? *

	Not at all	A little	Somewhat more	Much more	Very much more
Going to stores to shop	Not at allGoing to stores to shop Not at all	A littleGoing to stores to shop A little	Somewhat moreGoing to stores to shop Somewhat more	Much moreGoing to stores to shop Much more	Very much moreGoing to stores to shop Very much more
Using public transportation or driving	Not at allUsing public transportation or driving Not at all	A littleUsing public transportation or driving A little	Somewhat moreUsing public transportation or driving Somewhat more	Much moreUsing public transportation or driving Much more	Very much moreUsing public transportation or driving Very much more
Finding services I need in the community and using them	Not at allFinding services I need in the community and using them Not at all	A littleFinding services I need in the community and using them A little	Somewhat moreFinding services I need in the community and using them Somewhat more	Much moreFinding services I need in the community and using them Much more	Very much moreFinding services I need in the community and using them Very much more
Meeting with my children’s teachers at school	Not at allMeeting with my children’s teachers at school Not at all	A littleMeeting with my children’s teachers at school A little	Somewhat moreMeeting with my children’s teachers at school Somewhat more	Much moreMeeting with my children’s teachers at school Much more	Very much moreMeeting with my children’s teachers at school Very much more
Going to the doctor	Not at allGoing to the doctor Not at all	A littleGoing to the doctor A little	Somewhat moreGoing to the doctor Somewhat more	Much moreGoing to the doctor Much more	Very much moreGoing to the doctor Very much more
Going to the bank	Not at allGoing to the bank Not at all	A littleGoing to the bank A little	Somewhat moreGoing to the bank Somewhat more	Much moreGoing to the bank Much more	Very much moreGoing to the bank Very much more

2b. What other things are you more comfortable doing? (Please specify)

3. What is the most important thing you can do now that you could not do before your tutor/ELTOC? *

4a. What is difficult for you when you speak English outside of your home? *

	Strongly Disagree	Disagree	Neither Agree nor Disagree	Agree	Strongly Agree
I am not comfortable speaking English yet.	Strongly DisagreeI am not comfortable speaking English yet. Strongly Disagree	DisagreeI am not comfortable speaking English yet. Disagree	Neither Agree nor DisagreeI am not comfortable speaking English yet. Neither Agree nor Disagree	AgreeI am not comfortable speaking English yet. Agree	Strongly AgreeI am not comfortable speaking English yet. Strongly Agree
I am afraid that I will not understand what people are saying to me.	Strongly DisagreeI am afraid that I will not understand what people are saying to me. Strongly Disagree	DisagreeI am afraid that I will not understand what people are saying to me. Disagree	Neither Agree nor DisagreeI am afraid that I will not understand what people are saying to me. Neither Agree nor Disagree	AgreeI am afraid that I will not understand what people are saying to me. Agree	Strongly AgreeI am afraid that I will not understand what people are saying to me. Strongly Agree
I am afraid of making mistakes.	Strongly DisagreeI am afraid of making mistakes. Strongly Disagree	DisagreeI am afraid of making mistakes. Disagree	Neither Agree nor DisagreeI am afraid of making mistakes. Neither Agree nor Disagree	AgreeI am afraid of making mistakes. Agree	Strongly AgreeI am afraid of making mistakes. Strongly Agree

4b. What other things are difficult for you when you speak English outside of your home? (Please specify)

5a. How has your tutor / ELTOC helped to improve life in Ottawa for you and your family? *

	Strongly Disagree	Disagree	Neither Agree nor Disagree	Agree	Strongly Agree
I am more independent.	Strongly DisagreeI am more independent. Strongly Disagree	DisagreeI am more independent. Disagree	Neither Agree nor DisagreeI am more independent. Neither Agree nor Disagree	AgreeI am more independent. Agree	Strongly AgreeI am more independent. Strongly Agree
I have more confidence talking to others in English.	Strongly DisagreeI have more confidence talking to others in English. Strongly Disagree	DisagreeI have more confidence talking to others in English. Disagree	Neither Agree nor DisagreeI have more confidence talking to others in English. Neither Agree nor Disagree	AgreeI have more confidence talking to others in English. Agree	Strongly AgreeI have more confidence talking to others in English. Strongly Agree
I do not feel so alone.	Strongly DisagreeI do not feel so alone. Strongly Disagree	DisagreeI do not feel so alone. Disagree	Neither Agree nor DisagreeI do not feel so alone. Neither Agree nor Disagree	AgreeI do not feel so alone. Agree	Strongly AgreeI do not feel so alone. Strongly Agree
I feel connected to the community around me.	Strongly DisagreeI feel connected to the community around me. Strongly Disagree	DisagreeI feel connected to the community around me. Disagree	Neither Agree nor DisagreeI feel connected to the community around me. Neither Agree nor Disagree	AgreeI feel connected to the community around me. Agree	Strongly AgreeI feel connected to the community around me. Strongly Agree
I am able to find the services I need and use them.	Strongly DisagreeI am able to find the services I need and use them. Strongly Disagree	DisagreeI am able to find the services I need and use them. Disagree	Neither Agree nor DisagreeI am able to find the services I need and use them. Neither Agree nor Disagree	AgreeI am able to find the services I need and use them. Agree	Strongly AgreeI am able to find the services I need and use them. Strongly Agree
I feel I have a Canadian friend.	Strongly DisagreeI feel I have a Canadian friend. Strongly Disagree	DisagreeI feel I have a Canadian friend. Disagree	Neither Agree nor DisagreeI feel I have a Canadian friend. Neither Agree nor Disagree	AgreeI feel I have a Canadian friend. Agree	Strongly AgreeI feel I have a Canadian friend. Strongly Agree
I understand how things are done here in Canada.	Strongly DisagreeI understand how things are done here in Canada. Strongly Disagree	DisagreeI understand how things are done here in Canada. Disagree	Neither Agree nor DisagreeI understand how things are done here in Canada. Neither Agree nor Disagree	AgreeI understand how things are done here in Canada. Agree	Strongly AgreeI understand how things are done here in Canada. Strongly Agree

5b. What other have your tutor and ELTOC helped you? (Please specify)

6a. In the next 6-12 months, how much would you like to do the following things? *

	Not at all	A little	Somewhat	A lot	Very much
Attend full time English classes	Not at allAttend full time English classes Not at all	A littleAttend full time English classes A little	SomewhatAttend full time English classes Somewhat	A lotAttend full time English classes A lot	Very muchAttend full time English classes Very much
Start a training program	Not at allStart a training program Not at all	A littleStart a training program A little	SomewhatStart a training program Somewhat	A lotStart a training program A lot	Very muchStart a training program Very much
Get my Canadian citizenship	Not at allGet my Canadian citizenship Not at all	A littleGet my Canadian citizenship A little	SomewhatGet my Canadian citizenship Somewhat	A lotGet my Canadian citizenship A lot	Very muchGet my Canadian citizenship Very much
Find a job	Not at allFind a job Not at all	A littleFind a job A little	SomewhatFind a job Somewhat	A lotFind a job A lot	Very muchFind a job Very much

6b. What other things would you like to do in the next 6-12 months? (Please specify)

Online I. What do you like about learning English online with your tutor? *

	Strongly Disagree	Disagree	Neither Agree nor Disagree	Agree	Strongly Agree
It makes my schedule more flexible.	Strongly DisagreeIt makes my schedule more flexible. Strongly Disagree	DisagreeIt makes my schedule more flexible. Disagree	Neither Agree nor DisagreeIt makes my schedule more flexible. Neither Agree nor Disagree	AgreeIt makes my schedule more flexible. Agree	Strongly AgreeIt makes my schedule more flexible. Strongly Agree
It is easy to follow my tutor.	Strongly DisagreeIt is easy to follow my tutor. Strongly Disagree	DisagreeIt is easy to follow my tutor. Disagree	Neither Agree nor DisagreeIt is easy to follow my tutor. Neither Agree nor Disagree	AgreeIt is easy to follow my tutor. Agree	Strongly AgreeIt is easy to follow my tutor. Strongly Agree

Online II. What else do you like about learning English online with your tutor? (Please specify)

Online III. What do you dislike about learning English online with your tutor? *

	Strongly Disagree	Disagree	Neither Agree nor Disagree	Agree	Strongly Agree
I am uncomfortable with the technology.	Strongly DisagreeI am uncomfortable with the technology. Strongly Disagree	DisagreeI am uncomfortable with the technology. Disagree	Neither Agree nor DisagreeI am uncomfortable with the technology. Neither Agree nor Disagree	AgreeI am uncomfortable with the technology. Agree	Strongly AgreeI am uncomfortable with the technology. Strongly Agree
Our activities are limited.	Strongly DisagreeOur activities are limited. Strongly Disagree	DisagreeOur activities are limited. Disagree	Neither Agree nor DisagreeOur activities are limited. Neither Agree nor Disagree	AgreeOur activities are limited. Agree	Strongly AgreeOur activities are limited. Strongly Agree
It is difficult to follow my tutor.	Strongly DisagreeIt is difficult to follow my tutor. Strongly Disagree	DisagreeIt is difficult to follow my tutor. Disagree	Neither Agree nor DisagreeIt is difficult to follow my tutor. Neither Agree nor Disagree	AgreeIt is difficult to follow my tutor. Agree	Strongly AgreeIt is difficult to follow my tutor. Strongly Agree
The internet connection is bad.	Strongly DisagreeThe internet connection is bad. Strongly Disagree	DisagreeThe internet connection is bad. Disagree	Neither Agree nor DisagreeThe internet connection is bad. Neither Agree nor Disagree	AgreeThe internet connection is bad. Agree	Strongly AgreeThe internet connection is bad. Strongly Agree

Online IV. What else do you dislike about learning English online with your tutor? (Please specify)

7. What learning activity do you enjoy doing most with your tutor?

8. What do you hope to achieve with ELTOC and your tutor?

9. How much do you agree with the following statement? *

	Strongly Disagree	Disagree	Neither Agree nor Disagree	Agree	Strongly Agree
The ELTOC program meets my needs.	Strongly DisagreeThe ELTOC program meets my needs. Strongly Disagree	DisagreeThe ELTOC program meets my needs. Disagree	Neither Agree nor DisagreeThe ELTOC program meets my needs. Neither Agree nor Disagree	AgreeThe ELTOC program meets my needs. Agree	Strongly AgreeThe ELTOC program meets my needs. Strongly Agree

10. Is there anything else you would like to tell us? *