Newcomers are matched to volunteers in the community who are trained, mentored and supported by ELTOC ESL Education Counsellors that are TESL/OCELT certified. Our program is offered in the learners’ homes based on a mutually convenient schedule, i.e. day, evening or on weekends. Learners are taught practical topics such as housing, banking, citizenship, how to get a job, etc. The program is offered to permanent residents and protected persons ages 18 and older.